What to send support

The error, the loader version, and what happened before it failed.

Keep the first error before closing the loader. Tell us what you clicked and what happened next. One useful screenshot beats ten pictures of the same retry.

Include this#

• Cheat: full product name, including DMA or External.
• Loader version: the version you actually ran.
• Error: full text or a cropped screenshot.
• When: time and time zone.
• Last working: whether it worked before and what changed.
• Tests: what you tried and whether the result changed.

Check these first#

1. Check Status.
2. Check the license and current download in Account.
3. Use the right loader on the right PC.
4. For External, follow the first-load and Discord overlay steps.
5. For missing ESP, test the category and a known-working config before changing everything.

DMA problems#

Include the speed-test result: card or FPGA ID, firmware, PCIe link, successful reads, and MiB/s. Say whether a cold boot or another cable changed it. Use DMA connection fixes for the test order.

Account problems#

• Missing license: include the order reference and invoice status, not payment credentials.
• HWID mismatch: use Hardware Reset and describe the change.
• Discord roles: send the account's membership and sync messages.

Send the report through the official support channel linked on the website or in your account.